Creating a Culture of Excellence

Within every organization exists a culture, within which sub-cultures exist throughout the various work units. However, when asked to describe the culture that does exist, most employees are unclear or have personal viewpoints that will vary widely. Without a defined and well-understood set of cultural expectations, it is difficult for any organization to achieve a high level of operational performance. By establishing a culture of excellence based on clear operational characteristics, or cultural expectations, an organization will not only enhance performance and competitiveness but also strengthen the team unity and support.

While most organizations create vision and mission statements, establishing clear cultural expectations related to business, operations, and people are essential to creating a high-performing work environment. At the same time, these cultural expectations must be based on the organization’s values and principles to ensure congruency and team support. By each member of an organization having a clear understanding of the performance based-expectations, there is an increased sense of both personal and team accountability.

Establishing effective cultural expectations requires that each independently stated expectation is clear. And when it is achieved, it contributes to attaining a high level of performance. Collectively, then, the entire set of established expectations will ensure a high-performing organization. Additionally, a positive work environment can more easily exist as each member of the team has a clear understanding of the organizational expectations. Finally, accountability is increased and conflict avoidance is reduced through the existence of well-established expectations that can be observed, measured or sensed throughout the course of each day.

How DPS can help you:

DPS can work with any organization to evaluate their operational characteristics and establish meaningful and performance-based cultural expectations. At the same time, DPS can also support organizations in evaluating their vision and mission statements, as well as organizational values and operating principles. With a clear vision and mission, backed by well-understood expectations that define operating characteristics, founded on established values and principles, any organization can achieve a culture of excellence.